FAQs (Frequently Asked Questions)

1. Do you offer free delivery?

Yes! We offer free delivery on all products across the UAE.

2. What payment methods do you accept?

Currently, we offer Cash on Delivery for all orders.

3. How long does delivery take?

Orders typically arrive within 2–5 business days depending on your location.

4. How do I return a product?

Contact our support team through the Contact Us page to initiate a return within 7 days of receiving your item.

5. What items are not eligible for return?

Personal care, hygiene, and certain health-related items are non-returnable for safety reasons.

6. Is registration required to place an order?

No, you can check out as a guest, but we recommend creating an account to manage orders, use the wishlist, and get updates.

7. Can I track my order?

Yes, tracking information will be provided once your order is shipped.

8. I entered the wrong address. What should I do?

Please contact our support team immediately to correct the address before dispatch.

9. Do you ship outside UAE?

Currently, we only deliver within the UAE.

10. How do I update my account details?

Login to your Buyal account and navigate to "My Account" to update your details.